Refund policy

Please note that due to the personalised nature of our items, we are unable to accept returns. Each piece is carefully crafted to meet your unique specifications, ensuring it is tailored just for you. We take great pride in the quality and individuality of our creations, and we encourage you to review all details thoroughly before placing your order. If you have any questions or concerns, our team is always here to assist you prior to purchase.

You can always contact us for any questions at support@sapphirefawn.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
In rare cases where we have made a mistake and we cannot rectify the situation, we will refund you the full amount of your purchase. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sapphirefawn.co.uk.